FAQs
R E T U R N P O L I C Y
All sales are final. If you receive damaged goods or the wrong size/item, simply drop us an email at officiallydrenched@gmail.com with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system.
O R D E R P R O C E S S I N G
As Drenched is run by a small team (really small) of friends who are juggling with life disappointments and work, please do allow 2 - 5 days for us to confirm your order. You will get an order confirmation via email the day your order is packed.
S H I P P I N G O R R A T H E R F U L F I L M E N T D A Y S
We are currently shipping out orders every Wednesday. If you've received an order confirmation from us, you'll definitely be included in our "out-for-delivery" list. We do however hope to increase the frequency of shipment days but that can only be decided by our loyal customers --- so please do support us!! huat huat