• Return Policies

    All sales are final. If you receive damaged goods or the wrong size/item, simply drop us an email at officiallydrenched@gmail.com with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system.

  • Order Processing

    As Drenched is run by a small team (really small) of friends who are juggling with life disappointments and work, please do allow 2 - 5 days for us to confirm your order. You will get an order confirmation via email the day your order is packed.

  • Shipping or rather fulfilment days

    We are currently shipping out orders once a week. The day you ask? Well.........depends when the logistics team is free. He's flying solo lol. If you've received an order confirmation from us, you'll definitely be included in our "out-for-delivery" list.

How long does shipping take?

About 4 to 7 days from your date of order. Again, its a 1-man show for our logistics team so please try to bear with us. Feel free to contact us if you have any inquiries about your order!

How much does shipping cost?

All domestic orders over $40sgd enjoys free standard shipping. Anything below is charged our flat rate shipping fee of $4.50 per order.

I’m having problems with my order tracking

Sorry about that! Sometimes our shipping partners take 24 to 48 hours to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us at officiallydrenched@gmail.com or slide into our DMs on social media and we’ll look into it for you!

I’ve placed my order already. Can I still change my shipping address?

You can, but you need to contact us immediately via either officiallydrenched@gmail.com or social media DMs. Once your order is fulfilled and shipped out, it won't be possible for us to make amendments to your order anymore. Sorry! :-(

  • We do however hope to increase the frequency of shipment days but that can only be decided by our loyal customers --- so please do support us!!

    huat huat